JOY Blog

Since the launch of the new Support Central with its built-in Knowledgebase a few months ago we've received quite a lot of constructive feedback from the Partner Community about it not being a true replacement for the Online Business Wiki. This is because of usability issues such as not being able to link to/bookmark articles directly or use the 'Back' browser button to help with navigating when surfing articles especially if you were clicking through 'Related Articles' link.



To address these concerns we've launched a brand new Support Site with a Public Knowledgebase to be the one-stop-shop for Partners to find self-help. Please bookmark this site as you will find it useful for:

• Searching the Knowledgebase to which we're continuously updating content and adding new articles with the primary goal of helping web designers find solutions to help their clients. You'll be able to bookmark articles, share links and browse it in the same fashion as you did the Online Business Wiki.
• Checking System Status - we now have 'System Status' box on the top right of the Support homepage so you can check if you ever feel the system is behaving strangely. 
• Watching our Videos - we have been publishing professionally recorded training videos on Adobe TV. You can browse through the catalog of these under the 'videos' tab where you can learn about best practices on BC and how to sell to system to your clients.
• Booking into our Q&A sessions - these are free for designers to join when they have questions (especially on implementation issues) for which they need live help from a experienced BC Support Engineer via a screencast with audio. These are run twice a week currently, as the demand increases we will increase the frequency as well.
• Browsing and Searching Forums - Looking for help from other partners especially around HTML/CSS and Javascript issues - the forum is where you can join in a conversation to contribute and also look for answers.

We hope you find the new Support Site helps you find the answers you're looking for. Although the 'one-stop-shop' has been launched, our work is not finished yet as we will be continuously 'stocking it up' adding more content in the form of videos, articles and more to make the Support Site even more useful for you. Please bear in mind that this site is targeted to Partners of Business Catalyst, you should continue to direct your clients to find help through Support Central inside their Admin Console especially if you're a Premium Partner who's conscious about rebranding the system.

We are extremely excited to launch the new product site for joy cms, and the feedback we've received has been beyond what we had hoped for. joy cms is the content management system we at cogdesigns have been offering our clients, and we figured if we love it and our clients love it, then we should see if others might like it as well. Take a look around the site, we hope there's plenty of information for you to take in.

Sign up for a FREE 30 day trial and give it a spin. Be sure to take a look at the product tour to get an overview of what can be accomplished within Traffik, and don't miss the tutorial videos that show it in action. We think you'll like what you see, and if you have any questions, contact us - we'll be glad to answer any questions you might have.